Shipping Policy

Key Information

• Order Cut-Off Time: 04:00 PM CET
• Order Processing: 1–2 days (Monday to Saturday)
• Shipping Transit: 4–6 days (Monday to Saturday)
• Total Delivery: 5–8 business days in total
• Free Shipping: Free Shipping within the United Kingdom and the United States

After dispatch, a separate email will be sent with your tracking details.

Shipping Destination

We currently ship to customers in the United States.

Delivery Delays

If your shipment does not arrive within the estimated timeframe, please allow up to two additional days (Monday to Saturday). Be sure to review your tracking information. If the order still has not been delivered, contact us with your order number so we can assist further.

Order Cancellations

To request an order cancellation, contact us as soon as possible at support@lunarthread.com. Cancellations are usually possible before processing begins. Once processing has started, the order cannot be canceled, and the return process must be followed after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please email clear photos of the issue to support@lunarthread.com. We will promptly arrange for a replacement or ensure the correct item is sent.